FAQ’S

Is there an additional charge for a multi-colored design? Are there any hidden charges at all ?

Never! We do not believe in hidden charges. No matter how many colors you wish to use on your graphic design, it is all included in your package. If you look at our design portfolio, you can see many satisfied clients for whom we have created multi-color designs. Whether one color or ten, we have the experience it takes to create the exact image you need. However we always prefer to keep the color usage minimum which also helps you keep your printing cost low.

The package price is the final price, no strings attached!

How long does it take for you to design?

In most cases, it would take from 3-5 business days for us to send you the first phase of your design draft. If you do not receive any news from us within this period, Contact Us.

Once the first phase is completed, we will be waiting for your comments on the designs provided. Tell us everything- Do you like the style? Do you like the font used? Do you like colors used? What do you think could be added to improve the graphic for you business? All these details can be submitted via our Client Center, which you can access through your login and password which we will assign to you once your graphic designs are completed, Click here to see how the process goes.

We will then use these comments to come up with the second phase of the graphic design (if needed). Usually, our clients get satisfied with initial designs. Many get their final graphic at this phase.

What if I'm not satisfied with the draft ideas presented ?

Tell us! It’s our job to amend the drafts to get you your winner design- until you are 100% satisfied. We have a money back guarantee on this 🙂

What are the formats will I receive my final graphic in ?

We create you enough format that would get you started online & offline (for printing use). Files in gif and jpeg for website use, high resolution image for printing Adobe illustrator (.AI format), EPS (postscript format). Also, we’ll supply high resolution TIFF , JPG image file and grayscale images for offline use without any additional charges. We also include text file with your design package in order to guide you how to use your design files and where to use them. Almost all commercial printing companies will be able to use these files to generate professional quality printing materials.

How will I receive my final design package?

The final graphic formats will be send to your email address that you have specified during signup process. We will also place them at our server, in your client center account for download.

Do you do business cards & letterhead design ?

Yes we do. Our services cater needs for those who also need their letterhead, envelop and business card designed according to their newly made graphic. It can also be added as an addon with other services.

Where can I use your graphic design ?

There are many things you can use with the graphic format we provide. For example, the graphic format you will receive are ready for your website, business card, banner design, t-shirts, posters, souvenirs & merchandise, letterhead, stationery, print on vehicles and many more.

The graphic formats that you will receive are readily accepted by commercial printing companies for professional printing. This gives unlimited uses of your graphic design!

Can I use my graphic instantly ?

Absolutely! Once you receive your graphic designs in the various formats that we provide you, they can be used instantly for almost any purpose you can think of.

Learn about the file formats which can be used for different purposes by clicking here.

During the design process, how will I be able to view the designs in progress and how will the final format be delivered ?

Please see our graphic design process to experience how it works.

The final graphic formats will be sent to your email address that you have specified during signup process. Or we can place them at our server, in your client center account for download.

I have a general idea of a design I want. How do I communicate my ideas to you ?

There are many ways you can do this:

Tell us with words :
You can tell us using words in our order form. Most of our customers do this. Click here for our sample graphic design order form and you will find a description box where you can tell us anything!

Tell us with a scan :
If you have a scanner and would rather scan your sketches, email us the image file at desk@glowgraphics.co.uk

Tell us with a URL :
On the other hand, if you see a graphic that you like anywhere on the web, tell us the URL in the order form so we could use the same style or idea to recreate your original graphic (not copy it).

Do you do web design ?

Yes we do. We have a whole section dedicated to Website Design

What about my privacy ?

Glow Graphics is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide us online.

It is Glow Graphics policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to your request or to handle your complaint (as for additional questionnaire it helps us in designing your graphic with more ideas & flexibility). For example, if you fill in the order form online, the personal information you provide will be used to process your order only & additional information will help us in your graphic design. You can also read our detailed privacy policy and terms by Clicking here.

I see that you require a valid Credit Card for payment. I'm a bit worried about Credit Card security. Are there any other options for me to pay?

By selecting the appropriate package you will be redirected to our secure online order page where you can enter your credit card details. We use stripe as our authorized payment gateway, which guarantees that all your credit card information will be directly sent to a real-time secure credit card server for verification supported by 128bit SSL encryption. TECH-BAZAAR.COM DOES NOT STORE ANY CREDIT / DEBIT CARD INFORMATION ON OUR OWN SERVER.

Another way to send us payment is using a wire transfer. Email us for our account information. Please note that we can only start designing your graphic once we receive the payment in our bank account. This usually takes a couple of days.

I'm from another country. Will this be a problem?

Absolutely not. There should be no problems at all no matter where you are. That is the sole purpose of having our business online.

Infact we specialize in professionally incorporating your local language preference in the graphic for example Chinese, Japanese, Arabic, French, Spanish, Dutch or any other language of your choice.

Who owns the copyright of my graphic once it is designed ?

After you have selected the graphic from our graphic designing process the Graphic is all yours! You fully own the copyright and free to register the graphic at the registrar office. We can also place the registered mark or the TM mark on your graphic if requested. We can also assist you in registering your graphic.

Do you keep the graphic design on your backup system, say if my computer crashes will you still have my graphic ?

Yes we do. We keep backup of our clients graphic for a certain period of time. If for any reason you require another copy of your graphic please don’t hesitate to Contact us. However we suggest that you too keep a backup copy of the graphic format just incase you get into some sort of trouble. The graphic formats should fit on a CD for your own backup.

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